For med spas, salons and wellness · Customer loyalty

Win back lapsed clients

Reach clients who haven't been in for 90 days with the right offer at the right time.

Make this one of your first two priorities. Start with a free 20-minute consultation.

Not ready to talk? See what it looks like: a sample dashboard for a made-up business.

What your AI does about it

We set up Claude for your business, connect it to the tools you already use, and it works on this every week. You approve what goes out; anything it can't handle comes to us.

  • A monthly list of clients not seen in 90 days
  • A personal note or offer, drafted by your assistant
  • Track who comes back and what brought them

The number we track

Lapsed clients back per week

Checked every week and shown on your dashboard against where you started. We work to move it up.

Where it comes from

Straight from the system you already use (practice system) once it's connected (what we connect to). Until then, one question a week: “How many clients came back last week after 90 days or more away?”

Works with: Zenoti · Boulevard · Vagaro · Mangomint · Mindbody · Calendly · Acuity Scheduling · Tebra · Open Dental

No targets to hit. The number is there to show whether the work is paying off, and once a month we get on the phone and decide what to change. How it works · Pricing

Goes well with

Rebook more clients

Put every client's next visit on the calendar before they leave, and follow up with the ones who don't book.

We'd track: Rebooking rate

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Grow memberships

More clients on monthly memberships and packages, for steadier revenue and more loyal clients.

We'd track: Active members

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Cut no-shows

Reminders, deposits, and a waitlist that fills canceled appointments before they cost you.

We'd track: No-show rate

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More for med spas, salons and wellness: Bring in new clients · Fill empty appointment hours · Grow treatment revenue · Raise revenue per visit · Turn more consultations into treatments · Grow product sales

Everything for med spas, salons and wellness · The full menu