For manufacturing, packaging and shipping · Customer loyalty
Answer every "where's my order"
Customers get a straight answer the same day, and most never have to ask.
Make this one of your first two priorities. Tell us about your business on a free 20-minute call.
You'll talk to our founder for 20 minutes, no sales pitch.
What your AI does about it
We set up AI for your business, connect it to the tools you already use, and put it to work on this. You approve what goes out, and anything it can't handle comes to us.
Each week, your AI
- Status questions answered the same day, drafted by your AI
- A shipping notice with tracking on every order
- A weekly update to every customer with an open order
Then our AI makes yours better at it
Yours tells ours what worked and what got in the way, and ours sends back new training, so the work improves every month instead of standing still.
How we'd know it's working
One number, shown on your dashboard against where you started.
Order questions left over a day
Checked every week and shown on your dashboard against where you started. The aim is to move it down.
Where it comes from
We ask you one question a week: “How many order status questions were still unanswered after a day last week?”
There are no targets to hit. The number is there to show whether the work is paying off, and once a month we get on a call and decide what to change. How it works · Pricing
Goes well with
Other priorities that tend to go with this one.
Bring customers back for reorders
Customers reminded when they are due, and the quiet ones checked on before they go elsewhere.
How we'd know it's working: repeat orders per week
Win more quotes
Every quote followed up until there is an answer, and a reason written down for each one you lose.
How we'd know it's working: share of quotes won
Send quotes faster
A request for a quote answered in a day, not a week.
How we'd know it's working: days from request to quote
More for manufacturing, packaging and shipping: Ship on time · Fill open capacity · Win new accounts · Bill the day it ships · Cut scrap and rework · Keep material costs in line
Everything for manufacturing, packaging and shipping · The full menu